Amy Cueva and Megan Grocki on UX research, brainstorming and communicating with clients (audio & slides)

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http://files.boxesandarrows.com/podcasts/Cueva_Grocki.m4a

Talks a lot of specific techniques. User research techniques advocated include Laddering, Game play, Storytelling and Triading.

Links on this subject:http://www.slideshare.net/megUX/what-theydidntknowtheyneeded-iasummit2010-readonly